The Palace of the Lost City at Sun City Resort ★★★★★

Staff, Pool.

We had an incident but management did not contact us. We had to ask for the manager and the feedback given, did not give me confidence it will be corrected.

The service from the staff was exceptional. The resort is a great location for kids since there is a lot to do. If you want some privacy, head back to the hotel and enjoy the beautiful surroundings. All in all, a great experience.

Felt that the breakfast and dining options were a bit bland.

We loved the sizes of the room and that we could get an interleading door between our two rooms. The beds were extra comfortable, the bathroom spacious and well appointed. We did not stay in a refurbished suite so it’s understandable that the hot water tap at the basin didn’t work. It didn’t affect the enjoyment of our holiday at all. Room service was amazing and the food delicious. Breakfast was a highlight each day.

The bath and toilet area were a little small.

All the staff are incredibly friendly and obliging.

The rooms and bathrooms are very “tired” are in desperate need of an upgrade.

Very clean, tidy, well coming place ever.

Nothing

Absolutely brilliant place and very luxurious

Location, service and facilities

Dinner buffet

Friendly staff, excellent facilities and cleanliness of rooms. Excellent breakfast. Beautiful pool area.

Every September I have a weekend mommy/daughter bondcation during her school holidays. So this year she requested to go to Sun City and specifically wanted The Palace experience. My very first stay inside Sun City was with my husband at the then Sun City Hotel (now Soho) and later in the years had a family vacation with my sister and the kids at Cabannas. Ever since, I've done The Palace either solo, with my husband or with girlfriends. I must say I have grown a new and deeper appreciation for The Palace especially this time around...not sure if it's the lockdown but I got to take in all it's surroundings more...even something as simple as just sitting by the pool side. I enjoyed the activities (Quad biking and Valley of Waves) with her and hope to explore more next time. All me and my friends did was go to the Shebeen and Night clubs and I therefore missed out on the other activities Sun City has to offer. Oh yes big ups to the new Jaquar electric cars...my son would have enjoyed riding in them as he has an obsession about cars generally and for the past years busy building a flying engine in his bedroom....literally . Last but not least I would like to commend your staff for the respect and great service they always offer. I know lockdown has affected businesses generally but please recognize their efforts...even during this time of adversity when most only work on weekends only they still force to give the best service with the outmost respect. And it's them that make us want to keep coming back for The Palace Experience

Not much. Except that our booking was moved up by two weekends apparently due to renovations and were offered to be moved to Cascades but said we will wait as my daughter wanted The Palace experience and because this was my 5th time staying at The Palace and was really looking forward to seeing the 'New Look' rooms. Was disappointed when I was told that the renovations are still on and I only got to find out on the day of check-in when I requested for a pool facing room . However I plan on bringing my mom, aunt, son and niece next year when I have some money saved up as we'll now be 6 people and hopefully the renovations will be done by then. I came here before with my husband, girls, Royal Escape and alone during Pharmacy Conference and would like my other family members to have an experience of what The Palace has to offer.

Everything

Requested room to be decorated for anniversary but there was no response

Hotel digno de 6 estrelas A arquitetura é deslumbrante em todos os sentidos, pela grandiosidade, pela riqueza dos detalhes, pela atmosfera. A equipe é muito atenciosa com os hóspedes, muito receptiva e agradável. Foi uma experiência para vida!

O lugar por si só é lindo, uma estrutura que nunca vi em outro lugar. Mas infelizmente é só isso.

O preço dentro do complexo é um absurdo, tudo com o preco 2-3x o normal. As piscinas todas geladas, nenhuma térmica. O atendimento dos funcionarios deixou muito a desejar. As portas do quarto todas quebradas, e o vaso sanitário balançava pois tambem estava quebrado. Secador de cabelo era tão fraco que nao secava.

sauber sehr freundliches hilfsbereites Personal

Reception ist sehr unorganisiert , Service beim Frühstück katastrophal. ( man wartet ewig auf Kaffee, alles ein wenig durcheinander, Personal reagiert kaum auf Ansprache und auch sehr unfreundlich)

Ein tolles Hotel, um den Urlaub zu beginnen. Es ist Kinderfreundlich. Fantastisches Frühstück, tolle Anlage. Hervorragendes Personal, dass aufmerksam und zuvorkommend ist.

Die Dusche ist schwer einzustellen. Das Familienzimmer ist renovierungsbedürftig. Dies wird jedoch bereits durchgeführt. Die ersten Zimmer sind renoviert.